Hiring a Personal Support Worker (PSW) is a big step for any family. You're trusting someone with not just physical care but emotional care safety, daily comfort, and dignity. So how do you know you’re hiring the right person?
Here’s a list of thoughtful, practical questions to ask during interviews:
✅ Section 1: Background & Experience
Start by understanding their qualifications and past work.
- Can you walk me through your experience as a PSW?
- Are you certified in any specific areas (e.g., dementia care, palliative care)?
- Have you worked with clients who have [insert relevant condition]?
- Are you comfortable assisting with personal hygiene and mobility?
- Do you have references from past clients or employers?
✅ Section 2: Personality & Fit
Look for compassion, patience, and communication style.
- How would you describe your approach to caregiving?
- What do you enjoy most about working with older adults?
- How do you handle stress or conflict in a care setting?
- Have you worked with families who are highly involved? How do you communicate with them?
- What’s your availability and preferred working schedule?
✅ Section 3: Health, Safety & Boundaries
Make sure they understand and respect health protocols and professional limits.
- Are you CPR and First Aid certified?
- Are you vaccinated against flu/COVID or open to discussing health precautions?
- How do you handle emergencies or unexpected health issues?
- Are you comfortable using basic assistive devices or technology (e.g., alarms, apps)?
- How do you maintain professional boundaries while being emotionally supportive?
Choosing a PSW isn’t just about qualifications, it’s about trust. These questions will help you find someone who’s not only capable, but truly connected to your family’s values and needs.
Need help finding a vetted and qualified PSW ? Check out GALA's online platform where you can find the best options for care providers for your families who are pre-vetted and qualified.